Go-To Pet Minding

Go-To Pet Minding Privacy Policy

Last Updated 14/06/2025.

​

This privacy policy describes how and when Go-To Pet Minding ("I", "me", "my", "we", "us", "our") collects, uses, and shares information when you utilise its services or purchase a product from Go-To Pet Minding, contact us, or otherwise use our services through our website or its related sites/services.

​

By utilising or purchasing a product/service with Go-To Pet Minding or otherwise interacting with Go-To Pet Minding, you confirm you have read, understood and agree to be bound by the terms of this Privacy Policy. If you do not agree with any of these terms, you may choose not to use our website or services.

​

Please note that this Privacy Policy does not apply to the practices of third parties we do not own or control, including Wix or any other third-party services accessed through us or our products. You are encouraged to read and agree to each third party’s individual privacy policy before use.

Go-To Pet Minding is committed to providing quality services and maintaining your privacy. This policy outlines our ongoing obligations to you regarding how we manage your personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.

Personal Information - What we Collectand why

We collect personal information such as:

​

• Names, addresses, email addresses, phone numbers

• Payment information

• Details of any product/service you order or require

 

We collect this information via:

​

• Meet and greets

• Correspondence (email, phone, text, etc.)

• Website forms (www.gotopetminding.com)

• Social media platforms (e.g. Facebook, WhatsApp)

• Third-party tools and online forms (e.g. Jotform)

• Other public sources or third parties

 

We collect this information primarily to:

​

• Deliver our products and services

• Communicate with clients

• Process payments

• Conduct marketing (with your consent)

 

We may also use your information for related secondary purposes where reasonably expected, such as client follow-up, customer support, or marketing of new services.

​

If we collect personal information, we will, where practical and appropriate, notify you of the purpose at or before the time of collection.

Where practical, you may choose to remain anonymous or use a pseudonym (for example, when making general enquiries). However, full identification is usually required to access our services.

Sensitive Information

We may collect sensitive information, particularly health information regarding your pet. This is only collected with your consent and will only be used:

• For the purpose it was collected

• For a directly related secondary purpose

• Where required or authorised by law

Third Parties

Where reasonable and practicable, we collect personal information only from you. However, we may receive or share your data with third parties where:

• You have given consent

• Required by law

• It is necessary for service delivery

 

Our current third-party service providers include:

• Jotform – Form and data collection provider

• Wix – Website and booking platform

• Facebook & WhatsApp – Communication platforms

• QRNFCID – Provider of digital pet ID tag technology (Privacy Policy)

• Signfaith Technology (China) – Manufacturer and QRNFCID service provider

• Square – Online payments and marketing platform

• Outlook – Email communication

 

Some of these providers operate overseas, including China and the United States. By using our services, you consent to your personal information being disclosed to these providers. While we take steps to work with reputable organisations, we cannot guarantee they comply with the APPs. However, we endeavour to ensure they implement high security and privacy standards.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure (e.g. Veterinary Clinics, etc); and

• Where required or authorised by law.

​

Marketing Communications

​

We may use your information to send you updates about products, services, and promotions. You can unsubscribe at any time by contacting us in writing or following the unsubscribe link (if available).

​

Security of Personal Information

 

Your personal information is stored in a manner that protects it from misuse, loss, unauthorised access, modification, or disclosure.

When your personal information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. However, some information is stored for a minimum of 7 years as required by law or best practice.

​

Access and correction

ou may request access to your personal information, and request corrections, by contacting us in writing. We may ask for identification before releasing the information. No access fees apply, although we may charge a reasonable admin fee to provide a physical copy.

We take reasonable steps to ensure your personal information is accurate, complete, and up to date. If your details change or you believe any of the information we hold is inaccurate, please let us know.

​

Maintaining the Quality of your Personal Information

 

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

​

Data Retention

​

We retain personal and sensitive information for as long as necessary to provide our services and support your use of our products (such as the GO2PETiD Digital Pet ID Tag). Information may be retained for a longer period where:

• We are required to comply with legal or regulatory obligations,

• It is necessary to resolve disputes or enforce agreements, or

• You have given us consent to retain it for a specific purpose.

Once information is no longer needed for these purposes, we will securely destroy or de-identify it, in accordance with industry best practices and applicable laws.

​

Your Rights

​

As a user, you have the right to:

• Access your personal information: You may request access to the personal information we hold about you at any time.

• Correction: If you believe that any personal information we hold is inaccurate, outdated, or incomplete, you may request correction.

• Deletion: You may request that we delete your personal information when it is no longer needed, where it is legally permissible to do so.

• Withdraw Consent: You may withdraw your consent for the collection or use of your information at any time (note: this may affect our ability to provide certain services).

• Lodge a Complaint: You have the right to make a complaint about how we handle your information.

To exercise these rights, please contact us at [insert your contact email or form link]. We will respond to your request within a reasonable timeframe, typically within 30 days.

Policy Updates

 

This Privacy Policy may change from time to time and is always available on our website. We encourage you to review it periodically.

 

Complaints and Enquiries

​

If you have questions about this Privacy Policy or wish to lodge a complaint about a breach of your privacy, please contact:

​

📧 gotopetminding@outlook.com

​

We aim to respond to all privacy-related queries and complaints promptly and professionally.